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Tools for Sketching User Experiences | UX Booth

Good article on UXBooth about pens, paper and sketching.
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A shorthand for designing UI flows - (37signals)

This looks useful. Should be easy enough to modify it to cater for physical locations in service design.
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Usability & User Experience Testing Tool | Online & Remote | Loop11

Loop11 is a web-based user-experience testing tool, allowing companies to conduct online, unmoderated user testing on any kind of digital interface. Loop11 is not a survey or web analytics tool, but a user experience tool… helping you to understand user behaviour.
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Treejack

" So you think you have an information architecture that works? A Treejack survey will show you the parts of your IA that work well, and the bits that need more work. Get answers to questions about which labels work best, whether a structure is too deep and where to put certain types of content. Think of it as analytics for a website you haven't built yet."
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