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A shorthand for designing UI flows - (37signals)

This looks useful. Should be easy enough to modify it to cater for physical locations in service design.

Is Your Website SNOWED? (Stakeholder Needs Overwhelm Web Experience Design) « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

Having too many stakeholders on your website results in forcing your users to trudge through a confusing experience, where each laborious step results in more confusion and frustration. You have frozen your own users, your website is SNOWED.
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