http://get.boozerexperience.com/ http://get.boozerexperience.com/ http://8.asset.soup.io/asset/0175/5336_d9e5.jpeg 128 128 Don't make me drink UX stuff and that - by people that like pubs. {"tags":["ux","servicedesign","service","guardian","system:filetype:pdf","system:media:document"],"type":"link","title":"The Guardian supplement on Service Design","source":"http://www.service-design-network.org/sites/default/files/media/Supplement_SD_Guardian.pdf","body":null} <p><a href="http://www.service-design-network.org/sites/default/files/media/Supplement_SD_Guardian.pdf">http://www.service-design-network.org/sites/default/files/media/Supplement_SD_Guardian.pdf</a></p>Tue, 16 Mar 2010 06:16:24 GMThttp://get.boozerexperience.com/post/48873646/The-Guardian-supplement-on-Service-Designurn:www-soup-io:1:48873646linkuxservicedesignserviceguardiansystem:filetype:pdfsystem:media:document {"tags":["ux","ixd","usability","complexity","design","system:filetype:pdf","system:media:document"],"type":"link","title":"Chapter 1 - Living with Complexity (PDF)","source":"http://jnd.org/dn.mss/LWCChapter1.pdf","body":"The first chapter from Don Norman's new book"} <p>The first chapter from Don Norman's new book</p> <p><a href="http://jnd.org/dn.mss/LWCChapter1.pdf">http://jnd.org/dn.mss/LWCChapter1.pdf</a></p>Thu, 25 Feb 2010 17:36:38 GMThttp://get.boozerexperience.com/post/46446180/Chapter-1-Living-with-Complexity-PDFurn:www-soup-io:1:46446180linkuxixdusabilitycomplexitydesignsystem:filetype:pdfsystem:media:document {"tags":["ubicomp","seamfulness","seamlessness","seams","mobile","ux","system:filetype:pdf","system:media:document"],"type":"link","title":"Seamful and Seamless Design in Ubiquitous Computing","source":"http://www.equator.ac.uk/var/uploads/ChalmersTech2003.pdf","body":"Abstract: In this paper, we question the assumption that seamless integration of computer system components is necessarily a design requirement for ubiquitous computing. We explore Mark Weiser\u2019s notions of seamlessness and \u2018seamfulness\u2019, and apply them in discussing system design and use."} <p>Abstract: In this paper, we question the assumption that seamless integration of computer system components is necessarily a design requirement for ubiquitous computing. We explore Mark Weiser’s notions of seamlessness and ‘seamfulness’, and apply them in discussing system design and use.</p> <p><a href="http://www.equator.ac.uk/var/uploads/ChalmersTech2003.pdf">http://www.equator.ac.uk/var/uploads/ChalmersTech2003.pdf</a></p>Thu, 03 Dec 2009 19:24:52 GMThttp://get.boozerexperience.com/post/36741374/Seamful-and-Seamless-Design-in-Ubiquitous-Computingurn:www-soup-io:1:36741374linkubicompseamfulnessseamlessnessseamsmobileuxsystem:filetype:pdfsystem:media:document {"tags":["social","ubicomp","seamful","mobile","seamless","ux","system:filetype:pdf","system:media:document"],"type":"link","title":"Social Navigation and Seamful Design (PDF)","source":"http://homepage.mac.com/juggle5/WORK/publications/japanSeamsFinal.pdf","body":"Paper about seamfulness vs seamlessness in social ubicomp. 2004"} <p>Paper about seamfulness vs seamlessness in social ubicomp. 2004</p> <p><a href="http://homepage.mac.com/juggle5/WORK/publications/japanSeamsFinal.pdf">http://homepage.mac.com/juggle5/WORK/publications/japanSeamsFinal.pdf</a></p>Thu, 03 Dec 2009 19:23:20 GMThttp://get.boozerexperience.com/post/36741376/Social-Navigation-and-Seamful-Design-PDFurn:www-soup-io:1:36741376linksocialubicompseamfulmobileseamlessuxsystem:filetype:pdfsystem:media:document {"tags":["ubiquitous","future","methodology","participatory","participatory-design","ux","system:filetype:pdf","system:media:document"],"type":"link","title":"Early Experiences with Participatory Design of Ambient Persuasive Technology (PDF)","source":"http://elainehuang.com/CHI-2009/p2-davis.pdf","body":null} <p><a href="http://elainehuang.com/CHI-2009/p2-davis.pdf">http://elainehuang.com/CHI-2009/p2-davis.pdf</a></p>Fri, 06 Nov 2009 10:44:25 GMThttp://get.boozerexperience.com/post/33782742/Early-Experiences-with-Participatory-Design-of-Ambienturn:www-soup-io:1:33782742linkubiquitousfuturemethodologyparticipatoryparticipatory-designuxsystem:filetype:pdfsystem:media:document {"tags":["ux","research","nokia","approach","process","ethnography","system:filetype:pdf","system:media:document"],"type":"link","title":"JanChipchase_AlwaysOn_vFinal_External.pdf (application/pdf Object)","source":"http://www.janchipchase.com/blog/presentations/JanChipchase_AlwaysOn_vFinal_External.pdf","body":null} <p><a href="http://www.janchipchase.com/blog/presentations/JanChipchase_AlwaysOn_vFinal_External.pdf">http://www.janchipchase.com/blog/presentations/JanChipchase_AlwaysOn_vFinal_External.pdf</a></p>Mon, 19 Oct 2009 08:12:58 GMThttp://get.boozerexperience.com/post/31870376/JanChipchase-AlwaysOn-vFinal-External-pdf-application-pdfurn:www-soup-io:1:31870376linkuxresearchnokiaapproachprocessethnographysystem:filetype:pdfsystem:media:document {"tags":["ux","customerexperience","servicedesign","system:filetype:pdf","system:media:document"],"type":"link","title":"Closing the delivery gap (PDF)","source":"http://www.bain.com/bainweb/PDFs/cms/Public/BB_Closing_delivery_gap.pdf","body":"How to achieve true customer-led growth"} <p>How to achieve true customer-led growth</p> <p><a href="http://www.bain.com/bainweb/PDFs/cms/Public/BB_Closing_delivery_gap.pdf">http://www.bain.com/bainweb/PDFs/cms/Public/BB_Closing_delivery_gap.pdf</a></p>Wed, 14 Oct 2009 14:35:16 GMThttp://get.boozerexperience.com/post/31457959/Closing-the-delivery-gap-PDFurn:www-soup-io:1:31457959linkuxcustomerexperienceservicedesignsystem:filetype:pdfsystem:media:document {"tags":["frustration","emotion","research","paper","ux","system:filetype:pdf","system:media:document"],"type":"link","title":"Severity and Impact of Computer User Frustration: A Comparison of Student and Workplace Users","source":"http://hcil.cs.umd.edu/trs/2002-18/2002-18.pdf","body":"User frustration with information and computing technology is a pervasive and persistent problem. When computers crash, network congestion causes delays, and poor user interfaces trigger confusion there are dramatic consequences for individuals, organizations, and society. These frustrations not only cause personal dissatisfaction and loss of self-efficacy, but may disrupt workplaces, slow learning, and reduce participation in local and national communities."} <p>User frustration with information and computing technology is a pervasive and persistent problem. When computers crash, network congestion causes delays, and poor user interfaces trigger confusion there are dramatic consequences for individuals, organizations, and society. These frustrations not only cause personal dissatisfaction and loss of self-efficacy, but may disrupt workplaces, slow learning, and reduce participation in local and national communities.</p> <p><a href="http://hcil.cs.umd.edu/trs/2002-18/2002-18.pdf">http://hcil.cs.umd.edu/trs/2002-18/2002-18.pdf</a></p>Tue, 29 Sep 2009 07:31:25 GMThttp://get.boozerexperience.com/post/29970512/Severity-and-Impact-of-Computer-User-Frustrationurn:www-soup-io:1:29970512linkfrustrationemotionresearchpaperuxsystem:filetype:pdfsystem:media:document {"tags":["ux","behaviour","emotion","system:filetype:pdf","system:media:document"],"type":"link","title":"Nurkka_ValuesEmotions.pdf (application/pdf Object)","source":"http://wiki.research.nokia.com/images/5/5e/Nurkka_ValuesEmotions.pdf","body":null} <p><a href="http://wiki.research.nokia.com/images/5/5e/Nurkka_ValuesEmotions.pdf">http://wiki.research.nokia.com/images/5/5e/Nurkka_ValuesEmotions.pdf</a></p>Mon, 06 Jul 2009 08:29:24 GMThttp://get.boozerexperience.com/post/22709681/Nurkka-ValuesEmotions-pdf-application-pdf-Objecturn:www-soup-io:1:22709681linkuxbehaviouremotionsystem:filetype:pdfsystem:media:document