http://get.boozerexperience.com/ http://get.boozerexperience.com/ http://8.asset.soup.io/asset/0175/5336_d9e5.jpeg 128 128 Don't make me drink UX stuff and that - by people that like pubs. {"tags":["loyalty","customerexperience","customerservice","ux"],"type":"link","title":"The best time to win customer loyalty is when you make a mistake \u00ab Arthur Fink \u2014 Eyes Open","source":"http://arthurfink.wordpress.com/2009/10/09/the-best-time-to-win-customer-loyalty-is-when-you-make-a-mistake/","body":null} <p><a href="http://arthurfink.wordpress.com/2009/10/09/the-best-time-to-win-customer-loyalty-is-when-you-make-a-mistake/">http://arthurfink.wordpress.com/2009/10/09/the-best-time-to-win-customer-loyalty-is-when-you-make-a-mistake/</a></p>Tue, 20 Oct 2009 07:40:51 GMThttp://get.boozerexperience.com/post/31993355/The-best-time-to-win-customer-loyaltyurn:www-soup-io:1:31993355linkloyaltycustomerexperiencecustomerserviceux {"tags":["ux","econsultancy","customerservice","customerexperience"],"type":"link","title":"Changing consumers, challenging times | Blog | Econsultancy","source":"http://econsultancy.com/blog/4071-changing-consumers-challenging-times","body":null} <p><a href="http://econsultancy.com/blog/4071-changing-consumers-challenging-times">http://econsultancy.com/blog/4071-changing-consumers-challenging-times</a></p>Tue, 23 Jun 2009 15:28:10 GMThttp://get.boozerexperience.com/post/21936254/Changing-consumers-challenging-times-Blog-Econsultancyurn:www-soup-io:1:21936254linkuxeconsultancycustomerservicecustomerexperience {"tags":["ux","customerservice","marketing","behaviour","to-read"],"type":"link","title":"It's Not Who Your Customers Are, It's How They Behave - Peter Merholz - HarvardBusiness.org","source":"http://blogs.harvardbusiness.org/merholz/2009/02/its-not-who-your-customers-are.html","body":null} <p><a href="http://blogs.harvardbusiness.org/merholz/2009/02/its-not-who-your-customers-are.html">http://blogs.harvardbusiness.org/merholz/2009/02/its-not-who-your-customers-are.html</a></p>Fri, 27 Feb 2009 16:58:20 GMThttp://get.boozerexperience.com/post/13819419/Its-Not-Who-Your-Customers-Are-Itsurn:www-soup-io:1:13819419linkuxcustomerservicemarketingbehaviourto-read {"tags":["interesting","trends","customerservice","ux","perkonomics","perks"],"type":"link","title":"trendwatching.com's October 2008 Trend Briefing, covering PERKONOMICS","source":"http://www.trendwatching.com/trends/perkonomics/","body":"\u0026quot;Consumer infatuation with perks and privileges isn\u0026#039;t new. For years, airlines, hotels, credit card companies and private banks have been cleverly rewarding their most valuable customers with surprises, status symbols and convenience.\u0026quot;"} <p>&quot;Consumer infatuation with perks and privileges isn&#039;t new. For years, airlines, hotels, credit card companies and private banks have been cleverly rewarding their most valuable customers with surprises, status symbols and convenience.&quot;</p> <p><a href="http://www.trendwatching.com/trends/perkonomics/">http://www.trendwatching.com/trends/perkonomics/</a></p>Thu, 20 Nov 2008 15:38:04 GMThttp://get.boozerexperience.com/post/7113648/trendwatching-coms-October-2008-Trend-Briefing-coveringurn:www-soup-io:1:7113648linkinterestingtrendscustomerserviceuxperkonomicsperks